Frequently Asked Questions

Absolutely! Our portfolio is varied, offering website design, progressive web app development, and mobile app solutions for small, medium-sized businesses and large enterprises alike.

Digiweb is a one-shop stop that provides web development, IT support, e-commerce solutions, web hosting, IT consulting and Microsoft 365 services tailored to your business needs.

We offer custom website design, responsive development, e-commerce platforms and website maintenance to ensure your online presence stands out.

Once the project is completed, we believe you should have full ownership and control over your project and its content. That’s why we transfer all intellectual property rights to you, ensuring you have the freedom to make decisions about the future of your project without any limitations or restrictions.

We provide a variety of maintenance and support plans, allowing you to select the one that best fits your needs. Each plan includes website maintenance, bug fixes, and feature updates. Pricing is determined by the number of hours per month and may vary based on your specific requirements.

Our maintenance includes regular backups, security updates, performance optimisation and content updates to keep your website running smoothly.

Digiweb selectively partners with growing organisations that like applying strategy and budgets to a proven IT process based on standards and best practices – to improve performance and lower risk.

Digiweb creates and maintains powerful and secure websites and IT systems by actively engaging and advising our clients in regularly scheduled Strategic Business Reviews with a vCIO.

At Digiweb, we prioritise quality by implementing comprehensive, data-driven controls from the very beginning. This approach ensures we deliver consistent, high-performance solutions that provide increasing value and operational efficiency for our clients throughout the entire relationship.

Digiweb is responsive by design. We partner with organisations that appreciate the value of following a standards-based approach to inform the architecture and lifecycle management of their IT systems.

This alignment allows clients to enjoy business optimising technology that doesn’t require constant, reactive, emergency intervention – so they have more time to focus on growing their business.

We give users direct access to support, which eliminates bottlenecks and allows us to collect data and insights to identify training gaps and recommend system improvements.

Our Service Level Agreement prioritises client matters and response times by P1, P2, P3, and P4. A significant server or cloud application outage is a P1.

Assisting with a password reset is a P4. Good news: we can set you up with a self-serve password solution, so you don’t have to open a ticket.

The outcome is similar to the concept of compound interest. When you invest in the process over time, both quality of service and responsiveness accrue. Failure to invest (or starting late) makes it impossible to catch up.

Operationally mature organisations in the following verticals:

• Construction
• Accounting & Finance
• Real Estate
• Recruitment
• NDIS & Healthcare
• Nonprofit
• eCommerce

Our e-commerce platforms include custom design, secure payment gateways, product catalogue management and scalability for future growth.

Yes, we can integrate payment options like PayPal, Stripe and credit card processors to suit your business needs.

Digiweb provides hosting with advanced firewalls, malware protection and 24/7 monitoring to keep your website safe and operational.

Microsoft 365 enhances collaboration with tools like Teams, SharePoint, and OneDrive, ensuring secure and efficient workflows.

Yes, we provide seamless migration services to move your data and workflows to Microsoft 365 with minimal downtime.