Frequently Asked Questions
Do you cater to businesses of all sizes?
Absolutely! Our portfolio is varied, offering website design, progressive web app development, and mobile app solutions for small, medium-sized businesses and large enterprises alike.
What services do you provide?
We are your one-stop for website design & development, offering a wide range of web solutions, including Web apps development, WordPress website design, Shopify theme development, Cloud management, maintenance, and support.
Who retains ownership of the project code once it goes live?
Once the project is completed, we believe you should have full ownership and control over your project and its content. That’s why we transfer all intellectual property rights to you, ensuring you have the freedom to make decisions about the future of your project without any limitations or restrictions.
What is the cost of support and maintenance services?
We provide a variety of maintenance and support plans, allowing you to select the one that best fits your needs. Each plan includes website maintenance, bug fixes, and feature updates. Pricing is determined by the number of hours per month and may vary based on your specific requirements.
How are we different?
Digiweb selectively partners with growing organisations that like applying strategy and budgets to a proven IT process based on standards and best practices – to improve performance and lower risk.
Digiweb creates and maintains powerful and secure websites and IT systems by actively engaging and advising our clients in regularly scheduled Strategic Business Reviews with a vCIO.
At Digiweb, we prioritise quality by implementing comprehensive, data-driven controls from the very beginning. This approach ensures we deliver consistent, high-performance solutions that provide increasing value and operational efficiency for our clients throughout the entire relationship.
How do you maximise responsiveness?
Digiweb is responsive by design. We partner with organisations that appreciate the value of following a standards-based approach to inform the architecture and lifecycle management of their IT systems.
This alignment allows clients to enjoy business optimising technology that doesn’t require constant, reactive, emergency intervention – so they have more time to focus on growing their business.
We give users direct access to support, which eliminates bottlenecks and allows us to collect data and insights to identify training gaps and recommend system improvements.
Our Service Level Agreement prioritises client matters and response times by P1, P2, P3, and P4. A significant server or cloud application outage is a P1.
Assisting with a password reset is a P4. Good news: we can set you up with a self-serve password solution, so you don’t have to open a ticket.
The outcome is similar to the concept of compound interest. When you invest in the process over time, both quality of service and responsiveness accrue. Failure to invest (or starting late) makes it impossible to catch up.
What is your industry focus?
Operationally mature organisations in the following verticals:
- Construction
- Accounting & Finance
- Real Estate
- Recruitment
- NDIS & Healthcare
- Nonprofit
- eCommerce