A mid-sized NDIS & Healthcare services firm experiencing frequent IT issues, causing operational delays and reducing employee productivity.
Proven Track Record
Customer Satisfaction
We Have Completed
Average Answer Time
The Challenge
The client faced recurring technical issues, from outdated software to network downtime, which impacted their day-to-day operations. Their internal IT team was stretched thin, struggling to keep up with maintenance, security updates, and troubleshooting.
As a result, productivity was suffering, and they needed a solution to manage IT more efficiently while keeping their data secure.
What did Digiweb do
Digiweb implemented a comprehensive Managed IT Services solution that included 24/7 monitoring, regular software updates, network security management, and ongoing IT support. Our team provided proactive issue resolution, ensuring minimal disruption to their operations, and helped optimize their IT infrastructure for peak performance.
The Results
- 75% reduction in downtime, improving overall business continuity.
- 20% increase in productivity, thanks to proactive IT issue resolution.
- Enhanced security measures, with 24/7 monitoring and updates.
- Significant cost savings by outsourcing IT management tasks.
